2022 08 23 – Icon – Straigh Up 250ml

Published 2022/08/24 at 600 × 600 in ICON Mint Masque 200ml – Dry hair therapy, stimulates hair growth and prevents split ends.

Returns Policy

We want you to be completely happy with your purchase. If something is wrong with your order, you may return eligible products in line with this Returns Policy.

We will accept returns at our cost within 10 days of sale or delivery in the following cases:

You received the wrong item or an item you did not order.
Your order was incomplete or items were missing.
Your items were damaged, broken, or faulty during delivery.
The product does not match the sample or product description.
The product is not fit for the purpose described.
Your order was delivered to the incorrect address.

If any of the above applies, please contact our Customer Services Team immediately on 076 133 2337, Monday to Friday, 10:00am to 4:00pm. Please tell us which item you received, what was missing, or what was wrong with the order so that we can assist you.

Direct Marketing Cooling-Off Period

If you bought goods as a result of direct marketing, such as from a catalogue, brochure, or price list without viewing the product first, you may return the goods within 5 days of receiving them.

In this case, you may cancel the purchase without penalty and receive a full refund. The cost of returning the goods will be for your account.

Returns We Cannot Accept

We do not accept returns for:

Change of mind purchases.
Products incorrectly ordered by you.
Too many of a specific product being ordered.
Products that are not selling.

We also cannot accept returns of the following products due to health and hygiene risks:

Earrings.
Body-piercing items.
Personal clothing items, including panties and bras.

Product Condition Requirements

Returned products must be in a condition suitable for resale. We may refuse a return if:

The product has been used.
The product is not in its original packaging.
The product is marked, soiled, or damaged.
Your own price stickers have been applied and left marks.
The product is discoloured due to age, UV exposure, or sunlight.

If a return is refused, we will notify you. You will then be responsible for arranging collection or return delivery of the goods within 10 days of our notification.

Faulty or Defective Goods

Products are covered for manufacturing defects under normal use only. Defective goods will first be assessed, which may take up to 10 days.

The applicable return period depends on the type of product and the nature of the defect. Returns for defective products are limited to manufacturing defects and normal use.

Sending Goods Back

When returning goods by courier, please keep proof that the parcel was dispatched. This will help confirm that the goods were returned if the parcel is not received.

We reserve the right to assess the condition and age of returned goods before approving a return. A return may be refused after assessment.

Warranty Policy

All products are covered by an implied warranty of quality in line with the Consumer Protection Act. This means that products should be reasonably suitable for their intended purpose, be of good quality, free from defects, in good working order, and usable for a reasonable period under normal use.

If a product is found to be defective within the applicable warranty period, you may return it to us for assessment. Where the defect is confirmed, the product may be repaired, replaced, or refunded, where applicable, at no penalty to you.

Warranty cover applies to manufacturing defects only. It does not apply to damage caused by misuse, negligence, overloading, incorrect installation, abnormal use, accidental damage, water or liquid damage, power surges, wear and tear, age, expired products, discolouration from UV or sunlight exposure, or products used in a way not intended for that item.

For hygiene and safety reasons, certain personal-care and facial products may only qualify for warranty assessment where the issue relates to a confirmed manufacturing defect or product fault.

Warranty Periods

Product Category	Warranty Period
Handbags, small leather goods and accessories	30 days
Scarves and other clothing items	30 days
Fashion jewellery	30 days
Silver jewellery	6 months
Small beauty devices	3 months
Salon-use beauty devices	12 months
Electronics and electrical accessories	6 months
Computers, laptops, tablets and related devices	6 months
Facial products, skincare products and cosmetic items	30 days
Facial tools, beauty tools and non-electrical applicators	30 days
Electrical facial devices and beauty devices	3 months

Other warranty periods may be available on request, depending on the product type, supplier warranty, or manufacturer warranty.

All warranty claims are subject to assessment. Defective goods will be assessed within a maximum period of 10 days. We reserve the right to inspect the condition, age, use, packaging, and fault reported before confirming whether the item qualifies under warranty.

Products returned for warranty assessment should be returned with all original parts, accessories, manuals, packaging, and proof of purchase where applicable. For electronic, computer, or beauty-device items, the warranty may not apply where the product has been opened, repaired, altered, misused, exposed to liquid, damaged by power supply issues, or used with incompatible accessories.

Privacy Statement

At Sassy, we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you have under the Protection of Personal Information Act, 4 of 2013, also known as POPIA.

By using our website, creating an account, placing an order, contacting us, or interacting with us, you agree that we may process your personal information as described in this Privacy Statement.

1. Personal information we collect

We may collect personal information that you provide to us directly, including:

your name and surname;
your email address;
your mobile number;
your physical delivery or billing address;
your date of birth, where required;
your account login details;
order, payment and delivery information;
communication records when you contact us;
product ratings, reviews or feedback you choose to submit; and
any other information you choose to provide to us.

We may also collect limited technical information when you use our website, such as your device information, browser type, IP address, website activity, cookies and similar usage data.

We will only collect personal information that is reasonably necessary for a specific, lawful business purpose.

2. Why we collect and use your personal information

We collect and use your personal information to:

create and manage your customer account;
process your orders and payments;
arrange delivery, collection, returns, exchanges and warranty claims;
communicate with you about your orders, enquiries or account;
provide customer support;
improve our website, products, services and customer experience;
prevent fraud, unauthorised transactions or misuse of our website;
comply with legal, accounting, tax, regulatory and record-keeping obligations;
send you marketing communications where permitted by law or where you have given the required consent; and
manage product ratings, reviews, promotions and competitions.

We will not use your personal information for a purpose that is unrelated to the reason it was collected, unless the law allows us to do so or you have given us permission.

3. Direct marketing

We may send you marketing communications about our products, promotions, special offers, new features or services where you have consented to receive them or where the law allows us to contact you.

You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly.

Where POPIA requires your consent for direct marketing, we will request that consent in a clear and accessible way. We will not treat your failure to opt out as consent where express consent is legally required.

4. Cookies and website tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, understand how our website is used, improve website functionality, and, where applicable, show more relevant advertising.

Some cookies are necessary for the website to work properly. Other cookies may be used for analytics, performance or marketing purposes.

You can manage or disable cookies in your browser settings. Please note that some website features may not work properly if certain cookies are disabled.

Where legally required, we will request your consent before using cookies or similar technologies that process personal information for marketing or tracking purposes.

5. When we share your personal information

We do not sell your personal information.

We may share your personal information only where necessary and lawful, including with:

our employees, contractors and authorised service providers;
payment processors and fraud-prevention service providers;
courier, delivery and logistics partners;
technology, hosting, website and IT service providers;
marketing and communication service providers, where permitted by law;
suppliers or manufacturers where their involvement is needed for a product query, return, repair or warranty claim;
third-party sellers, where applicable, for order fulfilment or invoicing purposes;
professional advisers, auditors, insurers or legal representatives;
law enforcement, regulators, government authorities or courts where required by law; and
any other party where you have given consent or where the law allows us to do so.

Where we use third-party service providers, we require them to protect your personal information and to process it only for the services they provide to us.

6. Cross-border transfers

Some of our service providers may be located outside South Africa or may store information on systems hosted outside South Africa.

Where your personal information is transferred outside South Africa, we will take reasonable steps to ensure that it is protected in line with POPIA. This may include using appropriate contractual safeguards or confirming that the recipient is subject to privacy protections that are substantially similar to POPIA.

7. How we protect your personal information

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, unlawful processing, alteration, disclosure or destruction.

These measures may include access controls, secure systems, confidentiality obligations, staff awareness, service-provider controls, and other safeguards appropriate to the nature of the personal information we process.

Although we take reasonable steps to protect your personal information, no website, system or electronic transmission is completely secure. We therefore cannot guarantee absolute security, but we will act promptly where we become aware of any unauthorised access, use or disclosure of personal information.

8. How long we keep your personal information

We will not keep your personal information for longer than necessary for the purpose for which it was collected, unless:

we are required or allowed by law to keep it for a longer period;
we need it for lawful business, tax, accounting, warranty, fraud-prevention, dispute-resolution or record-keeping purposes; or
you have consented to us keeping it for longer.

When we no longer need your personal information, we will securely delete, destroy, de-identify or restrict access to it, where appropriate.

9. Your rights

Under POPIA, you have the right to:

ask what personal information we hold about you;
request access to your personal information;
ask us to correct or update inaccurate, incomplete or outdated personal information;
ask us to delete or destroy personal information where we are no longer legally allowed to keep it;
object to the processing of your personal information in certain circumstances;
withdraw consent where we rely on consent to process your personal information;
opt out of direct marketing; and
submit a complaint to the Information Regulator if you believe your personal information has been processed unlawfully.

We may need to verify your identity before actioning certain requests.

10. Keeping your information accurate

Please help us keep your personal information accurate and up to date. If your personal information changes, please update your account details or contact us so that we can update our records.

11. Product ratings and reviews

If you submit a product rating, review or feedback, we may display or use that content on our website, in newsletters, on social media, or in other marketing material.

We may display your first name with your rating or review, but we will not display your surname, email address, mobile number or contact details unless you have clearly agreed to this.

Please do not include personal information, private information or information about other people in a product review.

12. Children’s personal information

Our website and products are not intended for use by children without the involvement of a parent or legal guardian.

We will not knowingly collect or process personal information of children where parental or guardian consent is required, unless we have the required consent or the law allows us to do so.

13. Links to third-party websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. If you visit a third-party website, you should read that website’s privacy policy before providing any personal information.

14. Information Officer and privacy requests

If you have any questions about this Privacy Statement, or if you want to exercise your rights under POPIA, please contact our Information Officer or privacy contact:

Business name: Sassy

Information Officer / Privacy Contact: Willem

Email: admin@sassystylebeauty.co.za

Telephone: +27 761332337

Address: Krugersdorp, South Africa

We will review and respond to privacy requests within a reasonable time and in accordance with POPIA.

15. Complaints

If you believe that we have not handled your personal information lawfully, please contact us first so that we can try to resolve your concern.

You also have the right to submit a complaint to the Information Regulator of South Africa.

16. Updates to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in the law, our business, our website, or how we process personal information.

The latest version will be made available on our website and will apply from the date it is published.