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Beauty Concerns
Beauty Concerns
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At Sassy Style, we do our best to pack your order and send it out as quickly as possible.
Delivery estimates include both packing time and courier delivery time.
Most orders take about 1–2 working days to pack before dispatch.
After packing, delivery is usually 2–3 working days in Gauteng and 3–5 working days nationwide.
Faster courier options may be available, depending on your area. These options still include normal packing time unless checkout clearly shows otherwise.
Order before 2 pm for an estimated 1 working day delivery. Orders placed after 2 pm are estimated at 2 working days.
Delivery times are estimates and apply to working days only. Remote areas, farms, outlying towns, courier delays, or stock-related delays may add extra time.
To keep sale offers fair for all customers, sale items are limited to a maximum of 2 units per customer.
At Sassy Style, we do our best to pack your order and send it out as quickly as possible.
Delivery estimates include both packing time and courier delivery time.
Most orders take about 1–2 working days to pack before dispatch.
After packing, delivery is usually 2–3 working days in Gauteng and 3–5 working days nationwide.
Faster courier options may be available, depending on your area. These options still include normal packing time unless checkout clearly shows otherwise.
Order before 2 pm for an estimated 1 working day delivery. Orders placed after 2 pm are estimated at 2 working days.
Delivery times are estimates and apply to working days only. Remote areas, farms, outlying towns, courier delays, or stock-related delays may add extra time.
To keep sale offers fair for all customers, sale items are limited to a maximum of 2 units per customer.
We want you to be completely happy with your purchase. If something is wrong with your order, you may return eligible products in line with this Returns Policy.
We will accept returns at our cost within 10 days of sale or delivery in the following cases:
If any of the above applies, please contact our Customer Services Team immediately on 076 133 2337, Monday to Friday, 10:00am to 4:00pm. Please tell us which item you received, what was missing, or what was wrong with the order so that we can assist you.
If you bought goods as a result of direct marketing, such as from a catalogue, brochure, or price list without viewing the product first, you may return the goods within 5 days of receiving them.
In this case, you may cancel the purchase without penalty and receive a full refund. The cost of returning the goods will be for your account.
We do not accept returns for:
We also cannot accept returns of the following products due to health and hygiene risks:
Returned products must be in a condition suitable for resale. We may refuse a return if:
If a return is refused, we will notify you. You will then be responsible for arranging collection or return delivery of the goods within 10 days of our notification.
Products are covered for manufacturing defects under normal use only. Defective goods will first be assessed, which may take up to 10 days.
The applicable return period depends on the type of product and the nature of the defect. Returns for defective products are limited to manufacturing defects and normal use.
When returning goods by courier, please keep proof that the parcel was dispatched. This will help confirm that the goods were returned if the parcel is not received.
We reserve the right to assess the condition and age of returned goods before approving a return. A return may be refused after assessment.
All products are covered by an implied warranty of quality in line with the Consumer Protection Act. This means that products should be reasonably suitable for their intended purpose, be of good quality, free from defects, in good working order, and usable for a reasonable period under normal use.
If a product is found to be defective within the applicable warranty period, you may return it to us for assessment. Where the defect is confirmed, the product may be repaired, replaced, or refunded, where applicable, at no penalty to you.
Warranty cover applies to manufacturing defects only. It does not apply to damage caused by misuse, negligence, overloading, incorrect installation, abnormal use, accidental damage, water or liquid damage, power surges, wear and tear, age, expired products, discolouration from UV or sunlight exposure, or products used in a way not intended for that item.
For hygiene and safety reasons, certain personal-care and facial products may only qualify for warranty assessment where the issue relates to a confirmed manufacturing defect or product fault.
| Product Category | Warranty Period |
|---|---|
| Handbags, small leather goods and accessories | 30 days |
| Scarves and other clothing items | 30 days |
| Fashion jewellery | 30 days |
| Silver jewellery | 6 months |
| Small beauty devices | 3 months |
| Salon-use beauty devices | 12 months |
| Electronics and electrical accessories | 6 months |
| Computers, laptops, tablets and related devices | 6 months |
| Facial products, skincare products and cosmetic items | 30 days |
| Facial tools, beauty tools and non-electrical applicators | 30 days |
| Electrical facial devices and beauty devices | 3 months |
Other warranty periods may be available on request, depending on the product type, supplier warranty, or manufacturer warranty.
All warranty claims are subject to assessment. Defective goods will be assessed within a maximum period of 10 days. We reserve the right to inspect the condition, age, use, packaging, and fault reported before confirming whether the item qualifies under warranty.
Products returned for warranty assessment should be returned with all original parts, accessories, manuals, packaging, and proof of purchase where applicable. For electronic, computer, or beauty-device items, the warranty may not apply where the product has been opened, repaired, altered, misused, exposed to liquid, damaged by power supply issues, or used with incompatible accessories.
At Sassy, we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you have under the Protection of Personal Information Act, 4 of 2013, also known as POPIA.
By using our website, creating an account, placing an order, contacting us, or interacting with us, you agree that we may process your personal information as described in this Privacy Statement.
We may collect personal information that you provide to us directly, including:
We may also collect limited technical information when you use our website, such as your device information, browser type, IP address, website activity, cookies and similar usage data.
We will only collect personal information that is reasonably necessary for a specific, lawful business purpose.
We collect and use your personal information to:
We will not use your personal information for a purpose that is unrelated to the reason it was collected, unless the law allows us to do so or you have given us permission.
We may send you marketing communications about our products, promotions, special offers, new features or services where you have consented to receive them or where the law allows us to contact you.
You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly.
Where POPIA requires your consent for direct marketing, we will request that consent in a clear and accessible way. We will not treat your failure to opt out as consent where express consent is legally required.
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, understand how our website is used, improve website functionality, and, where applicable, show more relevant advertising.
Some cookies are necessary for the website to work properly. Other cookies may be used for analytics, performance or marketing purposes.
You can manage or disable cookies in your browser settings. Please note that some website features may not work properly if certain cookies are disabled.
Where legally required, we will request your consent before using cookies or similar technologies that process personal information for marketing or tracking purposes.
We do not sell your personal information.
We may share your personal information only where necessary and lawful, including with:
Where we use third-party service providers, we require them to protect your personal information and to process it only for the services they provide to us.
Some of our service providers may be located outside South Africa or may store information on systems hosted outside South Africa.
Where your personal information is transferred outside South Africa, we will take reasonable steps to ensure that it is protected in line with POPIA. This may include using appropriate contractual safeguards or confirming that the recipient is subject to privacy protections that are substantially similar to POPIA.
We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, unlawful processing, alteration, disclosure or destruction.
These measures may include access controls, secure systems, confidentiality obligations, staff awareness, service-provider controls, and other safeguards appropriate to the nature of the personal information we process.
Although we take reasonable steps to protect your personal information, no website, system or electronic transmission is completely secure. We therefore cannot guarantee absolute security, but we will act promptly where we become aware of any unauthorised access, use or disclosure of personal information.
We will not keep your personal information for longer than necessary for the purpose for which it was collected, unless:
When we no longer need your personal information, we will securely delete, destroy, de-identify or restrict access to it, where appropriate.
Under POPIA, you have the right to:
We may need to verify your identity before actioning certain requests.
Please help us keep your personal information accurate and up to date. If your personal information changes, please update your account details or contact us so that we can update our records.
If you submit a product rating, review or feedback, we may display or use that content on our website, in newsletters, on social media, or in other marketing material.
We may display your first name with your rating or review, but we will not display your surname, email address, mobile number or contact details unless you have clearly agreed to this.
Please do not include personal information, private information or information about other people in a product review.
Our website and products are not intended for use by children without the involvement of a parent or legal guardian.
We will not knowingly collect or process personal information of children where parental or guardian consent is required, unless we have the required consent or the law allows us to do so.
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. If you visit a third-party website, you should read that website’s privacy policy before providing any personal information.
If you have any questions about this Privacy Statement, or if you want to exercise your rights under POPIA, please contact our Information Officer or privacy contact:
Business name: Sassy
Information Officer / Privacy Contact: Willem
Email: [email protected]
Telephone: +27 761332337
Address: Krugersdorp, South Africa
We will review and respond to privacy requests within a reasonable time and in accordance with POPIA.
If you believe that we have not handled your personal information lawfully, please contact us first so that we can try to resolve your concern.
You also have the right to submit a complaint to the Information Regulator of South Africa.
We may update this Privacy Statement from time to time to reflect changes in the law, our business, our website, or how we process personal information.
The latest version will be made available on our website and will apply from the date it is published.
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At Sassy Style, your payment security is important to us. We offer trusted online payment options so you can shop with confidence, knowing that your checkout is secure and your payment details are handled through reputable South African payment providers.
✓ Secure checkout
✓ POPIA privacy protected
✓ SSL encrypted
✓ Trusted payment providers
✓ Card details protected
✓ Flexible payment options
Sassy Style offers the following payment options at checkout:
Credit and debit card payments through a secure payment gateway;
Instant EFT, where available through Payfast;
Payfast secure online checkout;
PayJustNow buy-now-pay-later payment options, subject to approval and PayJustNow’s terms; and
Payflex flexible payment options, subject to approval and Payflex’s terms.
Payfast allows customers to pay online using supported secure payment methods such as card payments and Instant EFT. Card payments are processed in a secure payment environment, and additional security checks such as 3D Secure may be used to help protect online transactions.
Sassy Style does not store your full card details on our website. Card and payment information is processed securely by the selected payment provider.
PayJustNow gives qualifying customers the option to buy now and pay later. Depending on the option available at checkout, you may be able to split your purchase into instalments.
Pay in 3 allows you to split your payment into three instalments and is interest-free when payments are made on time. Longer payment options may also be available and may include interest, depending on the option selected and approval by PayJustNow or its finance partner.
Payflex gives qualifying customers flexible payment options at checkout. Depending on availability, you may be able to pay once-off or split your purchase into instalments.
Payflex instalment options are interest-free when payments are made on time. Approval, payment limits, instalment schedules and any missed-payment fees are managed by Payflex according to their terms.
Sassy Style does not store your full card details on our website. Your card and payment information is processed by the selected payment provider using secure payment systems.
All payment options are subject to availability at checkout.
Buy-now-pay-later options are subject to approval by the relevant payment provider.
Instalment payments must be paid on time to avoid possible fees or account restrictions from the provider.
Returns, exchanges and refunds remain subject to Sassy Style’s Returns, Exchange and Warranty Policy.
If you experience a payment issue during checkout, please contact us and we will assist where possible. For account-specific queries relating to PayJustNow or Payflex instalments, you may also need to contact the relevant payment provider directly.
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