Select a Policy or Procedure Below

Sassy Style – Simple Rules for Salon Employees:
1 “Come to work on time and be fully prepared for work
When a customer selects a particular appointment time, it’s for a reason. If you are so irresponsible as to come to work late, take too much personal time or make your customers wait, you’re immediately off to a bad start. Be considerate and respectful of your customers’ time and mindful that your behavior reflects on the salon’s reputation.”

2 Leave your personal drama at home.

3 “Remember at all times, you are a professional and this is your workplace. Salons tend to be very social in nature, and this rule is easy to forget.”

4 “Notify your manager and owner when calling in sick to work.
Do this well in advance to respect your clients’ time.
When you are sick stay at home. Consult a doctor.”

5 No alcohol or drug use at work

6 Keep your workstation and common area neat and clean. Clean up before and after treatments.

7 Assist busy therapists with cleaning their stations and common areas when you are not busy.

8 Keep your appearance clean, cut and professional

9 Personal hygiene is critical in the salon environment

10 Smell good.  Make sure your breath is clean and fresh, avoid excessive perfume and don’t forget to use your deodorant. You and your client (as well as your coworkers) will be in close quarters long enough to notice.

11 Follow the dress code

12 “Theft in the salon will not be tolerated – borrowing without permission is theft.
If you borrow from a co-worker, ask and then give it back.”

13 Put that phone away. We’ve all heard it before, but it still doesn’t seem to register with some people that is it totally rude to be on your phone having a conversation while you are performing services on your client. Yes, emergencies or important calls may come while you are servicing a client. However, if you must answer, politely inform the client that you need to step away briefly to take an important call. And ALWAYS  apologize for taking time away from their appointment to do so.

14 No cell phone use at your station, unless it is to take marketing pictures for the salon of a treatment.

15 No earphones are allowed at any time.

16 “Begin with a proper welcome
If you have a receptionist, they greet the client and make sure they are comfortable while waiting for their appointment. However, no matter if already taken care of, as soon as the actual service starts, the client becomes the guest of the service provider. This is why it’s so important to teach your employees that they should always begin with an eye-contact, smile and proper introduction.”

17 Greet each customer by their name.

18 Always say thank you to your customer.

19 Work time is for focusing on clients.

20 Set a schedule and stick to it, regardless of whether or not you’re busy. Again, this is a job. Just like any other job, you should adhere to a set schedule. Just because your chair is empty doesn’t mean you get to leave. Your clients will learn your schedule and expect you to be there.

21 “Keep the conversation focused on the client.
Do not ask overly personal questions or inappropriate questions.
Keep in mind that everyone in the salon can hear and see everything that you are saying and doing.
Nobody wants to hear about your problems–least of all your clients.”

22 “Adjust to client’s style of communication
It is scientifically proven that we feel sympathy towards people that behave similarly to us – it makes us feel comfortable and relatable. That’s why it’s crucial to teach your employees to adjust their behaviour to the client’s. Are they very talkative and enthusiastic? Participate in the conversation and make sure to keep an upbeat vibe. Are they calm and silent? Don’t force them to talk. The customer pays for the service and wants to relax – no matter if their definition of relaxation is to be social or to be left alone with their own thoughts. One more thing: it is completely fine to tell the client that there are moments during the treatment when you would want them to stay silent (like washing or blow drying the hair) as you are unable to hear them anyway. You just have to be polite and explain that your request comes from respect, as you want to be able to understand what they say.”

23 Remain courteous and professional when talking with your client. Avoid talking about volatile topics, including religion and politics. Watch your language, too, so that you don’t offend anyone. If possible, focus on the client’s interests and hobbies. It might help to take notes after your appointment so that you’ll know what to talk about next time – the new grandchild, her dog, the vacation to Hawaii, etc. Hopefully, you’ll develop a long-standing professional relationship with your client. Remember that referrals are good for your business!

24 Don’t talk about other clients, ever. If you spend any portion of an appointment talking badly about another client, your client will wonder if you speak about them in the same manner. You don’t want to give any clients the impression that they may be spoken negatively about the second they walk out the door.

25 Do not use profanity at work. This one is pretty self-explanatory.

26 Don’t get caught up in the drama. The best way to keep people from gossiping about you is to keep your personal life personal and be pleasant all the time, regardless of how others treat you. Don’t let someone else’s bad day affect you in a way that causes you to react negatively.

27 Avoid gossip. Don’t talk negatively about your boss, the salon or your coworkers to your clients, and don’t share gossip. It never ends well.

28 You don’t need to shout. Nobody likes a loudmouth. Speak at a level that’s loud enough to be heard, but not by everyone in the salon.

29 “You are not your client’s friend.
Don’t do “favors” for clients or ask for favors from them. Keep your relationship with your client professional.
You are not their friend. Don’t put yourself in a position where you owe them anything.”

30 Get a clear understanding of what your client wants, and be honest about what you can do. If your client wants a shorter haircut, for example, you need to clarify exactly what that means. Shorter to her might mean a trim, but to you it could indicate a complete style change. Also, if a client with stick-straight hair wants curl and volume, you might need to explain why her hair’s texture might not give the exact results she wants. Be very clear to avoid disappointment. It’s ok to make suggestions, but never just assume.

31 Don’t make promises you can’t deliver. Be honest and realistic with the client about what you can achieve with their hair. If you are not sure  or are not an expert in an area, don’t be afraid to state that, and maybe even refer them to another professional stylist that can meet their needs.

32 Keep eye contact, body language and physical contact professional

33 “Leave your personal animosities at home
Let’s put this straight: it’s extremely difficult to stay silent when a client passionately announces their controversial opinion on a topic you have a completely opposite stand on. We’ve all been there. However, you have to teach your employees that when they are in the salon – they are professional workers and therefore should keep their opinions to themselves. There is nothing more unprofessional than a heated political argument in the workplace. If the case is severe, you can tag the client as a difficult one in your Booksy system, so that next time they will be taken care of by the calmest and most laid-back of your employees.”

34 Never get defensive with customers – the customer is always right

35 “Remain courteous and professional at all times, regardless of whether a client is watching.
ALWAYS BEHAVE THE WAY YOU WOULD IF A CLIENT WERE IN THE ROOM.
If you wouldn’t talk about inappropriate subjects in front of a client, don’t do it in the back room.”

36 Treat employees in a professional manner

37 “Do not criticize anyone else’s work. 
It doesn’t matter how chopped up the haircut is, how lifted the acrylics are, or how bad the scarring is from the last esthetician’s attempt at extractions. Never speak badly of another professional’s work. Let the client complain. You can sympathize, but never remark on the work of others.”

38 Do not steal clients. Attempting to lure clients away from other employees, either by blatantly offering them lower rates and/or better service or by underhanded tactics such as degrading the work of the other employee should never be done in the workplace. If you’re caught, you could be terminated.

39 “Don’t be weird about money
When the customer asks you upfront about the full price of the service – that’s great! Discussing the price right off the bat prevents you from shocking or enraging the client when it comes to paying. Talking about finances is perfectly fine, as long as it is relevant to the service. Remember to teach your employees to inform the customer whenever they want to do something that will increase the final cost of the service (like using Olaplex or adding a hand massage to a manicure). Otherwise, the client can refuse to pay the “extras” – according to the Act on Unsolicited Goods and Services, you are in the right to refuse the payment you didn’t agree upon. Make your team members aware of this – there is no shame in discussing prices.”

40 Recommending products is part of your job description

41 Participate in team meetings and advanced education in the salon

42 Always look busy, even when you aren’t. Wash towels, sweep hair, wipe down mirrors, clean implements. There are tons of things you can do to keep yourself looking busy.

43 Don’t take your clients for granted.

Dear Ladies, We have decided to enforce the rules on social media posting.

With immediate effect, only photos posted by Sassy Style will be allowed.
Refer to your contract of Employment should you be in doubt of this policy.
If you currently have photos posted by yourself on social media platforms about treatments done at Sassy Style please remove them by the latest Sunday afternoon.

The reasoning is that we want to advertise Sassy Style in a consistent manner
and to protect the brand and salon.

Further to this we will insist on pictures of the work done at Sassy Style
to be sent via WhatsApp to the reception phone 0761332337.

After the add is created in the correct standard by either reception or our Assistant Manager or any other authorised person, Monique Bouwer will be the judge to say if the pictures are worth posting or not and Monique Bouwer will do the posting authorisation with the assistance of the Assistant Manager.

Effective Monday 4 April 2022 your commission payments will be directly linked to the WhatsApps (with or without) photos.

WhatsApps must be sent to the reception phone, 0761332337)  at the end of each day. It should not be a distraction during your treatment of the customer,
but permission must be asked to take photos and to post it on social media.
If you have the info already typed out on your phone you may send it as you take the pictures, but it must not delay the services that you provide. Prepare in advance for the treatment and the photos.

The policy and procedure is the following:

1. Whatsapp to Reception Phone (0761332337) at the end of the day or during treatments.
2. WhatsApp must contain the following:
2.1 Date and time of treatment (to the nearest 15 minutes)
2.2 Your Name
2.3 Client Name & Surname
2.4 Did the client give permission for the photo to be posted on social media. Answer Yes / No
2.5 If the answer was YES to 2.4 then we need the photos: Before, in-process and end result.
If the answer was NO we still need the WhatsApp with the details as 1 – 2.4 without the photos.

We trust that you will assist Sassy Style to grow and will not neglect the instruction above.

Use the website to see the client booking details and to prepare in advance.
https://www.sassystylebeauty.co.za/employee-bookings/

If your phone is an issue please ask our receptionist to assist you,
BUT ONLY if your phone is an issue. You are also all on our Free Wifi.

Kind regards,

Willie

To protect and enhance our indoor air quality and to contribute to the health and well-being of all employees, Sassy Style Beauty shall be entirely smoke free effective 1 September 2019. Additionally, effective 4 January 2018, the use of all tobacco and smoking products, including chewing tobacco and electronic cigarettes (E-cigarettes), is banned from the Sassy Style Beauty workplace, except as designated in this policy.

Smoking is prohibited in all of the enclosed areas within the Sassy Style Beauty salon, without exception. This includes common work areas, the treatments rooms, rest places outside the store, meeting rooms, private offices, hallways, the retail area, stairs, restrooms, employer owned or leased vehicles, and all other enclosed facilities.

There are no designated smoking areas at the Sassy Style Beauty salon, and no smoking is permitted within 10 metres from the building.

It is not acceptable that either smoking or non-smoking employees are subjected to smoke that they must walk through to reach their vehicle or any other destination on the Sassy Style Beauty premises.

Sassy Style Beauty does not have any legal responsibility to make smoking areas available. Employees who choose to use any smoking area do so at their own risk.

No additional breaks are allowed to any employee who smokes.

Finally, smokers and users of tobacco products must dispose of the remains in the proper containers. This helps to keep a neat and clean environment for all employees and our visiting partners and customers.

Failure to comply with all of the components of this policy will result in disciplinary action that can lead up to and include employment termination.

The additional beauty salon specific rules apply:

  1. No additional smoke breaks are allowed during work hours
  2. No employee may smell of smoke during treatments or overcompensate for it with perfume

No employee may be seen smoking in front of the salon

The use of cellphones during an appointment is commonly considered to be rude and is often frowned upon.

The following rules apply:

Employee Cellphone Use

  1. Cellphones must be out of sight and must not be allowed to cause any distraction or interference with an Employee providing a service to a Client.
  2. Cellphones must be on silent while at work (vibration must also be disabled)
  3. Notification sounds must be disabled and silent.
  4. Accepting an incoming call is not allowed during treatments or while inside the salon area.
  5. Making or accepting calls is only allowed during lunch breaks or when authorised by Management.
  6. Accepting, reading, recording or writing emails, sms, mms, whatsapp including voice communication or any format of messaging is not allowed during treatments.
  7. Recording of conversations on a cell phone is not allowed unless authorised by the party that is being recorded.
  8. Internet and social media usage on cellphones during working hours is not allowed and should be limited to Lunch breaks.

Cellphone Theft

  1. The Employee is responsible for the safe keeping of any personal items including cellphones.
  2. The Employer does not accept responsibility for theft of Employee personal items, including cellphones

Landlines & Company Phones

  1. Landlines and company phones may only be used for company related work.
  2. Personal calls by employees are not allowed on any company phone unless authorised by Management.
  3. Personal calls to employees will not be transferred to the employee unless it is an emergency. A note to return a call will be recorded and the employee may return the call during a scheduled break or after hours.

Emergency Calls

  1. Employees can make emergency calls on the company phone when required.
  2. Calls from Employee family members or external parties will only be transferred to the Employee if it is an emergency.

Failure to comply with all of the components of this policy will result in disciplinary action that can lead up to and include employment termination.

At Sassy Style we protect the relationship with our clients as well as the wellbeing of our business.  Our therapists have signed a Confidentiality and Restraint of Trade Agreement.

Please refer to Case NO:77243/2015 that can be used as Case Law in any court proceeding relating to a Restraint of Trade Agreement between a beauty salon and its employees.
 

Our comments on the impact of not protecting your business.

We would like to state that protecting the interest of a salon is essential.

Why?
 The salon provides employment to many therapists, hair stylists and other supporting employees. Their families are dependant on the income provided by the employer.

If one or more employees contravene their restraint of trade and provide competing services in the same geographical area, in our case 15km, then this will lead to loss of income for all at the salon.

This is especially true when the ex-employees have access to your customer database and they use it to entice other customers of yours to purchase services/treatments from them.

They effectively steal income from your other employees and their malicious actions could lead to retrenchments and closing of your doors.

It is our privilege to share this with the industry and we hope that all businesses will adopt something similar to this. 
 

Confidentiality

  1. During the period of employment and subsequent thereto you shall not disclose directly or indirectly to any person any trade secret or confidential information which you may receive or obtain in relation to THE EMPLOYER’S affairs or THE EMPLOYER’S customers or any marketing technique which is carried on or used by THE EMPLOYER.
  2. You undertake to take all reasonable steps and precautions to prevent the unauthorized disclosure of confidential information through or by any other party.
  3. You undertake not to use or apply, whether directly or indirectly, in whole or in part confidential information without the prior written consent of THE EMPLOYER other than in the course of your employment with of or for the purpose of THE EMPLOYER.
  4. You undertake, during the currency of this agreement or at any time after the termination thereof, whether for your benefit or that of another, not to make use of, avail yourself or derive any benefit or profit from such confidential information.
  5. If you are uncertain as to whether any information is confidential or is a trade secret, you shall in writing request a ruling from THE EMPLOYER. You undertake to abide by any ruling made in good faith by THE EMPLOYER.

Restraint of Trade

  1. After termination of his employment the employee shall at no time represent himself as being in any way connected with or interested in the business of the company unless such connection or interest has in fact been deliberately brought into existence between THE EMPLOYER and the employee.
  2. For a period of twenty-four (24) months after termination of your employment with THE EMPLOYER for any reason, you may not be employed by, contracted to, associated with, engaged in or have any business or financial interest in any SALON or organization whose activities compete directly or indirectly with those of THE EMPLOYER and which is situated within a 15-kilometer radius of THE EMPLOYER’S premises.
  3. You agree not to contact any Sassy Style customers directly or indirectly for any reason. You specifically agree not to contact any Sassy Style customer in order to influence them to change from Sassy Style to any other salon, directly or indirectly associated with yourself.
  4. You agree to pay all legal fees associated with seeking a remedy should you violate any of the Confidentiality or Restraint of Trade stipulations of this contract.
  1. Introduction
    1. This website can be accessed at sassystylebeauty.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by Sassy Style Beauty (Pty) Ltd (“Sassy”, “Sassy Style”, “we”, “us” and “our”).
    2. These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.
    3. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”).
    4. By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
    5. The Website enables you to shop online for an extensive range of goods including beauty, salon equipment, cosmetics, and more (“Goods”).
  2. Important Notice
    1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    2. These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
      1. may limit the risk or liability of Sassy or a third party; and/or
      2. may create risk or liability for the user; and/or
      3. may compel the user to indemnify Sassy or a third party; and/or
      4. serves as an acknowledgement, by the user, of a fact.
    3. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
    4. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Sassy to explain it to you before you accept the Terms and Conditions or continue using the Website.
    5. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Sassy in terms of the CPA.
    6. Sassy permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
  3. Registration and use of the website
    1. Only registered users may order Goods on this Website.
    2. To register as a user, you must provide a unique username and password and provide certain information and personal details to Sassy.
    3. You will need to use your unique username and password to access the Website in order to purchase Goods.
    4. You agree and warrant that your username and password shall:
      1. be used for personal use only; and
      2. not be disclosed by you to any third party.
    5. For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
    6. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
    7. You agree to notify Sassy immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
    8. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
    9. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Sassy representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
    10. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
    11. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Sassy representative.
  4. Conclusion of sales and availability of stock
    1. Registered users may place orders for Goods, which Sassy may accept or reject. Whether or not Sassy accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Sassy for the Goods.
    2. NOTE: Sassy will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Sassy come into effect (the “Sale”). This is regardless of any communication from Sassy stating that your order or payment has been confirmed. Sassy will indicate the rejection of your order (by Sassy itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
    3. Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.
    4. Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket  if stock is no longer available or the price thereof might change without notice to you. You cannot hold Sassy liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
    5. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Sassy, Sassy will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Sassy will notify you and you will be entitled to a refund of any amount already paid by you for such Goods. 
    6. In the case of Goods for sale by a Third Party Seller, Sassy relies on inventory information supplied by the relevant Third Party Seller and Sassy accordingly bears no liability for any inaccuracies in the information supplied to it.Consequently, should you order any Goods from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.
    7. Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
    8. Please see details relating to Pre-orders in our FAQ’s: Pre-Order, which are incorporated by reference.
  5. Payment
    1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
    2. Whether the Goods are for sale by Sassy or a Third Party Seller, payment can be made for Goods via –
      1. debit card;
      2. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
      3. Instant EFT;
      4. PayFast
      5. I-Pay and
      6. Sassy Vouchers;
    3. The above payment options are explained in more detail in our Frequently Asked Questions (“FAQ”): Payment, which are incorporated by reference.
    4. You may contact us via our Help pageto obtain a full record of your payment. We will also send you email communications about your order and payment.
    5. Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
    6. Sassy will not accept your order if payment has not been received;
  6. Delivery of goods
    1. Sassy offers 2 (two) methods of delivery of Goods to you. You may elect delivery via:
      1. courier; or
      2. self-collection (only available on selected items and specific promotions)
    2. For more information about delivery, please see our FAQs: Shipping and Delivery, which are incorporated into these Terms by reference. Our delivery charges are subject to change at any time, without prior notice to you, so please check the FAQs for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
    3. Where it accepts your order, Sassy or the Third Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
    4. Sassy obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Sassy is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
  7. Errors
    1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy. 
    2. Sassy shall not be bound by any incorrect information regarding our Goods displayed on any third party websites.
  8. Returns
    1. Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs).
    2. The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).
  9. Gift Vouchers & Coupons
    1. Sassy may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of Sassy Goods. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:
    2. Gift Vouchers
      1. Gift Vouchers that are purchased by registered users are valid for 1 years after Sale. Gift Vouchers that Sassy gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire.
      2. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased. If your Gift Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.
      3. Sassy is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.
    3. Coupons
      1. There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“FixedCoupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
      2. Coupons are issued in Sassy sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
      3. As a general rule, and unless specified otherwise on the specific Coupon itself:
        1. each Coupon can only be used once;
        2. only one Coupon can be used per order;
        3. only one Coupon can be used on the Website per person per promotion/campaign;
        4. Percentage Coupons may only be redeemed on purchases with a total cart value of less than R20,000;
        5. where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel;
        6. a Coupon must be used at check-out – it cannot be used later on existing orders; and
        7. the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
      4. Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot be exchanged or refunded for cash or credit. Sassy is not responsible for any harm due to the loss, unauthorised use or distribution of a Coupon.
      5. If for any reason a Coupon does not reflect on the final amount due from you at check-out, you can contact us to confirm if the Coupon is still valid.  If Sassy confirms that the Coupon is still valid and you have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the Coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
      6. You may be required to submit the original communication containing the Coupon code, and any other information reasonably requested by Sassy, before you are able to use a Coupon.
  10. Daily Deals and other discounted Goods
    1. From time to time, we may offer certain Goods at discounted prices as part of a Special or Daily Deal, WhatsApp Only Deal or a Bundle/Package Deal which are explained below (each a “Deal”). These will be subject to certain conditions (as set out in these Terms and/or the Website), which define the scope of the Deal. If you buy a product within the scopeof a Deal, you will pay the discounted price for that product (the “Deal Price”).
    2. However, if you buy a product in a manner that fallsoutside of the scope of a Deal, then you will pay the then current (non-Deal) selling price on the Website (the “Normal Price”), for each product that falls outside the scope of the Deal.
    3. For example: if you buy more than one product in a Daily Deal, you will pay the Deal Price for the first product, but the Normal Price for all products thereafter. Alternatively, if you buy a product in combination with any other products that together do not constitute a Bundle/Package Deal, you will pay the Normal Price for all such products falling outside the scope of the relevant Deal.
    4. Special / Daily Deals
      1. Daily Deals (“DailyDeals“) will be available daily from 7am – 23:59pm on week days and from 9am – 23:59pm on weekends. Daily Deals will expire no later than one minute to midnight each day. However, Daily Deals have a stock limit and may expire earlier if stock runs out.
      2. Daily Deals quantities are limited and as such, after a Daily Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as a Daily Deal).
      3. We do not guarantee a specific saving. The extent of the Daily Deal or discount is at the sole discretion of Sassy.
      4. Only the maximum quantity specified quantity on the description of the Deal may be purchased per customer.
      5. Adding a Daily Deal to your cart, or completing your order for a Daily Deal without paying for it, does not reserve the item for you. Sassy must receive payment from you within 3 days of you placing your order for a Daily Deal, otherwise we will cancel your order.
      6. Sassy will reserve stock for customers in the order in which it receives payment. Therefore if you pay via EFT, you might not get your item because Sassy may only receive payment from you a few days later, and in the meantime the Daily Deal might sell out to customers paying immediately.
      7. The List Price shown in respect of Daily Deals and other discounted Goods is the recommended retail price suggested to us by the supplier of the relevant product. Where the supplier has not provided a recommended retail price, an estimate may be provided. Where a product is offered for sale by a Third Party Seller, the List Price may be provided by the Third Party Seller.
      8. By purchasing any Daily Deal, you are also automatically opting in for our Daily Deals daily newsletter as well as our general newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect the value of the Goods purchased.
    5. WhatsApp Only Deals
      1. We also have Daily Deals (called “WhatsApp Only Deals“) which will only be available for purchase using the Sassy software application or WhatsApp (“App”), although they may also be displayed on the Sassy website and mobi-site. The App can be downloaded on IOS and Android devices. In addition to the above Daily Deal Terms and Conditions, the following terms apply to App Only Deals:
        1. App Only Deals are only available for purchase using the App and their prices may differ from the normal selling prices at which those particular Goods may be available on the website or mobi-site.
        2. You will only receive the App Only Deal price if you pay for your order using the App before the App Only Deal has expired or sells out. You will not receive the App Only Deal price if you pay for your order using the website or mobi-site, or if you don’t pay for your order before the App Only Deal has expired or sells out.
      2. Bundle/Package Deals
        1. We may from time to time offer bundle deals for sale under the Bundle Deals tab on the Website (“BundleDeals“). Each Bundle Deal will consist of two or more products that either we or you (as provided on the Website) have combined together in a single bundle.
        2. Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying any applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history. This is relevant to the amount that would be refunded to you, if you were to return any product in a Bundle Deal for a refund, in accordance with our Returns Policy.
        3. A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundles“). Any saving or discount in respect of a Pre-packed Bundle will be applied only to the total bundle price and not to the prices of the individual component products. Please refer to our Returns Policy for information about returning a Pre-packed Bundle.
  11. Third Party Sellers
      1. Sassy will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. In such cases Sassy only provides the platform to facilitate transactions between Third Party Sellers and Sassy customers. Sassy is neither the buyer nor the seller of these Goods unless otherwise specified.
      2. The Sale formed on acceptance of your order (in accordance with clause 5.2) for Goods that are for sale by a Third Party Seller is therefore solely between the registered user and such Third Party Seller. Sassy is not a party to that sale.
      3. The Third Party Seller is solely responsible for fulfilment of delivery of the Goods. The Third Party Seller is also responsible to provide an invoice to the registered user if required.
      4. Not all Third Party Sellers are registered VAT (Value-Added Tax) vendors. Only Third Party Sellers who are registered VAT vendors may charge VAT on Goods sold and issue a tax invoice in respect thereof. If a Third Party Seller is not a registered VAT Vendor, it may not charge VAT on Goods sold and will not be in a position to issue a tax invoice in respect thereof.
      5. Because Sassy wants the registered user to have a safe and consistent experience, Sassy will handle any returns under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”), by the registered user arising out of or in connection with the Sale between a registered user and a Third Party Seller on behalf of the Third Party Seller according to Sassy own Returns Policy. Should such claim escalate into being a dispute, although Sassy is entitled to become involved in an attempt to resolve it, Sassy is not obliged to do so and any disputes must be resolved between you and the relevant Third Party Seller alone.
  12. Privacy policy
    1. We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
    2. Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
      1. your name and surname;
      2. your email address;
      3. your physical address;
      4. your gender;
      5. your mobile number; and
      6. your date of birth.
    3. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
    4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
    5. Subject to clause 14.6 below, we will not, without your express consent:
      1. use your personal information for any purpose other than as set out below:
        1. in relation to the ordering, sale and delivery of Goods;
        2. to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
        3. to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
        4. to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
      2. disclose your personal information to any third party other than as set out below:
        1. to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
        2. to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
        3. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
        4. to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
        5. to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
        6. to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 12 above).
      3. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Sassy is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
      4. We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
      5. Ratings and Reviews:When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
      6. We will –
        1. treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
        2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
        3. provide you with access to your personal information to view and/or update personal details;
        4. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
        5. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
        6. upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
      7. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
      8. Sassy undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
      9. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
      10. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Sassy, SASSY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
      11. This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause 14.
  13. Changes to these Terms and Conditions
    1. Sassy may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
    2. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
  14. Electronic communications
    1. When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions or partners electronically in accordance with our privacy policy as set out in clause 12 above.
  15. Ownership and copyright
    1. The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Sassy, its advertisers and/or sponsors and/or is licensed to Sassy.
    2. You will not acquire any right, title or interest in or to the Website or the Website Content.
    3. Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us via our Help page.
    4. Where any of the Website Content has been licensed to Sassy or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
  16. Disclaimer
    1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
    2. Whilst Sassy takes reasonable measures to ensure that the content of the Website is accurate and complete, Sassy makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Sassy representatives, Sassy shall not be bound thereby.
    3. Sassy disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
    4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
    5. Any views or statements made or expressed on the Website are not necessarily the views of Sassy, its directors, employees and/or agents.
    6. In addition to the disclaimers contained elsewhere in these Terms and Conditions, Sassy also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Sassy, its employees, agents or authorised representatives. Sassy thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.
  17. Linking to third party websites
    1. This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Sassy is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
    2. Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
  18. Limitation of liability
    1. Sassy cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Sassy, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our Help page
    2. SASSY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
    3. YOU HEREBY INDEMNIFY SASSY AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
  19. Availability and termination
    1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
    2. Sassy may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Sassy will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
    3. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
    4. Sassy is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by Sassy to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Sassy, in whole or in part, on notice to you. Sassy shall only be liable to refund monies already paid by you (see Sassy Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
    5. At any time, you can choose to stop using the Website, with or without notice to Sassy.
  20. Governing law and jurisdiction 
    1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
    2. In the event of any dispute arising between you and Sassy, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Benoni, Gauteng Division) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
    3. Nothing in this clause 22 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
  21. Notices
    1. Sassy hereby selects 10 San Moise, President Brand Road, Rynfield, Benoni, 1501 as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Sassy may change this address from time to time by updating these Terms and Conditions.
    2. You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address  by giving Sassy not less than 7 days’ notice in writing.
    3. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –
      1. by hand will be deemed to have been received on the date of delivery;
      2. by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
      3. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
      4. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTIONto serve as proof that an email has been received.
  22. Complaints
    1. We are a participant under the Consumer Goods and Services Industry Code and are bound by it. An electronic copy of this Code is available at http://www.cgso.org.za/downloads/. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via our Help page on the Website or you can contact us at 074 889 5656.
    2. If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach the Consumer Goods and Services Ombud (“CGSO”), to assist in resolving the dispute. The CGSO’s contact details are:  Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 Email: complaints@cgso.org.za
  23. Information
    1. For the purposes of the ECT Act, Sassy information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
      1. Full name: Sassy Style Beauty (Pty) Ltd, a private company registered in South Africa with registration number 2019/374691/07
      2. Main business: Beauty
      3. Physical address for receipt of legal service (also postal and street address): 10 San Moise, President Brand Road, Rynfield, Benoni, 1501  (marked for attention: CEO)
      4. Office bearers: Monique Bouwer
      5. Phone number: +27 74 889 5656
      6. Email address: accounts@sassystylebeauty.co.za
      7. PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded from here.Third Party Sellers’ information is available in the relevant Product listing and/or via the customer support centre contactable via our Help page
  24. General
    1. Sassy may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
      1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
      2. Any failure on the part of you or Sassy to enforce any right in terms hereof shall not constitute a waiver of that right.
      3. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
      4. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
      5. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
      6. These Terms and Conditions contain the whole agreement between you and Sassy and no other warranty or undertaking is valid, unless contained in this document between the parties.

GENERAL MERCHANDISE

RETURNS AND EXCHANGE POLICY

INCLUDING WARRANTY – 2019 09

To be read with the TCs section,We want you to be completely happy with your purchase. However, if for any reason you are not entirely satisfied, you may return any item in its original condition and we will gladly exchange it for you under the guidance of our Returns and Exchange Policy that will be in effect as from 01 September 2019. We will gladly Return and Exchange products at our cost under the following circumstances only, for a period of 10 days after a product sale or delivery of goods:

  • Received Wrong Item or Incorrect Items: If the items of products listed on your order do not match the products that you have received in your parcel, or you have received the incorrect product/s, or you received something that you did not order;
  • Incomplete Order or Items Short: If all the products you have ordered are not in the parcel;
  • If products you have ordered are damaged, broken or faulty in any way during transportation;
  • If the product does not match our sample or our description;
  • If the product is not fit for the purpose as described to the consumer;
  • If your order was delivered to the incorrect address;

Should your parcel arrive at your delivery address under any of the circumstances above, please notify us immediately by calling our Customer Services Team on: 076 133 233 7 (Monday to Friday 10am –4:00pm). We will need to know what item(s) you received in error, if any and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.We will gladly Return and Exchange products at our cost if the Direct Marketing Cool-Off Period applies:In terms of s16 of the CPA, if a consumer has bought goods are a result of direct marketing (buying from a catalogue, brochure or a price list, without viewing the product first), then for a period of 5 days after receiving the goods, the consumer can:

  • return the goods,
  • cancel the entire contract without penalty, and
  • receive a full refund.
  • The consumer will have to pay the costs to return the goods.

We do not accept Product Returns and Exchanges for:

  • Change of mind returns: If you wish to return an item because you have changed your mind about your order;
  • Products incorrectly ordered by you, including too many of a specific product ordered;
  • Products “not selling”.

May we suggest that instead of returning the products, you run a promotion by either putting these products at a special attractive price to your clients, or to arrange for a promotional day with your Supplier Representative where these products can be demonstrated to your clients.Implied warranty of quality:In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:

  • are reasonably suitable for the purpose that they are intended to be used for,
  • are of good quality, free of defects and in good working order, and
  • will be durable and usable for a reasonable period of time.

If goods are found not to comply with these requirements, then;

  • up to 6 months after receiving the goods;
  • the consumercan return the goods, or
  • get the goods replaced, or
  • get the goods repaired.
  • The consumer can do any of these things without penalty; and
  • at the supplier’s cost.

 The definition of “A reasonable period of time” differs for each product sold and is a function of the specific use (normal or extraordinary).  Some examples are given below in Table 1.

Item Description Limitations Warranty Period
1.1 Handbags, Small Leather Goods & Accessories Normal use, no overloading. Limited to manufacturing defects only. 30 days from purchase date
1.2 Scarves & other clothing items Normal use. Limited to manufacturing defects only. 30 days from purchase date
1.3 Fashion Jewellery Normal use. Limited to manufacturing defects only. 30 days from purchase date
1.4 Silver Jewellery Normal use. Limited to manufacturing defects only. 6 months from purchase date
Others available on request

Warranty covers normal use only.  Defective goods will first be assessed within a maximum period of 10 days.Please Note: We cannot accept any of the following products for Exchange or Return due to the associated Health risks:

  • Earrings;
  • Any body piercing items;
  • Personal clothing items (panties, bras, etc.)

We cannot accept products for Exchanges:

  • If the product is not returned to us in a condition for resale;
  • If we reasonably believe that the product has been used;
  • If the product is not returned in its original packaging, making the product not fit for a resale;
  • If you applied your own price stickers to the product leaving the product marked or soiled;
  • If products are discoloured due to age, excess exposure to UV Light or Sunlight;

In such circumstances, we will notify you that no exchange will be available and you will be responsible for arranging for such goods to be returned to you within 10 days of our notification. When you send products back to us by Courier: Please ensure that you obtain a Proof from your Courier Company that the parcel was dispatched from you and that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We reserve the right to: Assess the condition and age of returned goods prior to offering a return or exchange.  This may result in a return of exchange being refused.

10 Qualities of an Excellent Team Player
https://www.aeulead.com/main-navigation/insights/article/10-qualities-of-an-excellent-team-player

1. They are committed to the team
2. They are flexible 
3. They are engaged
4. They are reliable and responsible
5. They actively listen
6. They communicate within their team
7. They lend a helping hand
8. They are respectful
9. They are problem-solvers
10. They recognize and acknowledge when they are wrong

 

03 January 2022

Contract of Employment: Permanent

 

Dear Employee

 

We have the pleasure of confirming your appointment with Sassy Style Beauty (Pty) Ltd in accordance with the terms and conditions stated below.  This contract supersedes any other previous contracts.

 

Entered into between:

Sassy Style Beauty (Pty) Ltd
(herein after referred to as “THE EMPLOYER”)

 

Address of Employer:
East Fields Shopping Centre

Corner O’Reilly Merry Street and Benoni Road

Rynfield,

Benoni

South Africa,

1619

 

and

 

Employee Name: Name,

Identity Document Number / Date of Birth:

 (herein after referred to as “THE EMPLOYEE”)

 

  1. Introduction
    • THE EMPLOYER is, a beauty, health, hair, skin care and lifestyle salon, carrying on its business at Rynfield, Benoni.
    • A relationship of trust is central to this employment agreement and you accept that the employment relationship will be conducted on this basis.
    • As a customer service, THE EMPLOYER aspires to meet the highest standards of professional and ethical conduct in its dealings with customers and with the public in general.
    • You will accordingly be expected to adopt these standards as your own in the carrying out of your duties and will be expected to conduct yourself with utmost good faith at all times in relation to any matter in which THE EMPLOYER has or may have an interest.
    • This agreement is subject to the provisions of the Basic Conditions of Employment Act No. 75 of 1997, where applicable, and as amended from time to time, as well as the Labour Relations Act No 66. Of 1996, where applicable, and amended from time to time and all and any general conditions of Employment of THE EMPLOYER, including such policies and procedures as may be enforced from time to time, unless hereinafter stipulated to the contrary.
    • In the event that you earn in excess of the maximum prescribed amount as per the Basic Conditions of Employment (BCOE), you will be excluded from the sections in the BCOE Act No. 75 of 1997 relating to hours of work, overtime, lunch breaks, Sunday and Public Holiday work.
    • This agreement and the terms and conditions thereof override any collective Bargaining Council conditions or other industry conditions. This applies even if this agreement is signed before or after THE EMPLOYEE or THE EMPLOYER subscribed to the Bargaining Council or Industry forum.

 

 

 

  1. Position and Commencement Date

You will commence Employment with Sassy Style Beauty (Pty) Ltd on A Date

2.1        Job Title:           Beauty Therapist

2.2        Job Grade:        Junior Grade 1

notwithstanding the date of signature hereof.

 

  1. Duration of Employment

The agreement shall commence on the date referred to in 2 above and continue on an indefinite period unless terminated in terms of clause 28 below.

 

  1. Probation

Your Employment will be subject to a three (month) probation period.  During this probation period your suitability for continued Employment will be assessed.

 

  1. Place of Work

Your usual place of work in terms of this agreement will be at the premises of THE EMPLOYER at
East Fields Shopping Centre or such place or places as THE EMPLOYER may from time to time direct.  You acknowledge and agree that should THE EMPLOYER relocate, this contract will, unless cancelled or varied in writing between ourselves, continue in all respects to be binding upon you.

 

  1. Peak Period / Season / Days

6.1        Peak periods and days are defined as the following:

  • End of the Month week and weekend
  • Fridays and Saturdays
  • Spring and Summer
  • Public Holidays
  • School Holidays
  • Xmas Period
  • Easter Period
  • Any other traditional Retail Peak days

 

  1. Ordinary hours of work

7.1        You are required to work 5 days / 6 days per week (including Saturdays and Sundays) and the total average ordinary working hours are forty-eight (48) hours per week with a normal working day being an average of nine (9.75), hours including a Lunch Break of forty-five (45) minutes.

7.2        Your ordinary work days are defined as:

Mondays to Fridays:      8:00 am to 6:00 pm , 9.25 working hours

Saturdays:                    8:00 am to 5:00 pm, 8.25 working hours

Sundays:                      9:00 am to 2:00 pm; 5 working hours. At least 2 Sundays in a 4 week period.

7.3 Notwithstanding the above you are required to be at the place of work at all times at least 15 minutes before the official opening time.

 

  1. Weekly Shifts
    • Notwithstanding section 7 above you will be required to work during certain shifts as and when required by your Employer.
    • Shift days will be determined by your Employer.
    • Your herewith agree to work shifts as and when required based on the following schedule:
      • Early Shift : 07:00 am to 05:00 pm
      • Late Shift: : 10:00 am to 08:00 pm
      • Shifts working does not qualify for overtime payment as the working hours are adjusted accordingly.
  1. Days off

 

  • You will be entitled to one weekday off, which will be determined by THE EMPLOYER;
  • You will be entitled to two Sundays off in a 4 to 5 week cycle;
  • Notwithstanding the above THE EMPLOYER reserves the right to amend the schedule as required to accommodate the following:
    • Annual leave requests by yourself and other staff members
    • Sick leave requests by yourself and other staff members
    • Impact of resignations
    • Appointment of new employees
    • Events
    • Promotions
    • Public Holidays
    • Other observed holidays
    • Peak season days
    • Traditional and special peak retail days

 

  1. Public Holidays

10.1      You will be required to work on Public Holidays from 8:00 pm to 6:00 pm.

10.2      The only two days that are deemed non-working days are Xmas Day and New Year ’s Day.

10.3      If the Public Holiday is one of your normal working days then it will not be considered for overtime

10.4      If the Public Holiday is not one of your normal working days then it will be considered for overtime at 1.5 times your normal wage rate per day.

 

  1. Overtime
    • Having regard to the nature of THE EMPLOYER’S business and in order to assist THE EMPLOYER during demanding work periods, you acknowledge and agree that you may be required to work such reasonable amounts of time over and above your ordinary hours of work.
    • Overtime will only be worked if agreed upon between the parties from time to time.
    • All time worked in excess of 54 hours in one week shall be overtime.
    • THE EMPLOYEE will be paid for overtime at the rate of one and a half times his/her hourly wage rate, alternatively, if agreed to by THE EMPLOYER; THE EMPLOYEE will be given 90 minutes paid time off for each hour of overtime worked.

 

  1. Meal Interval / Lunch Break

You are entitled to a meal interval of 45 minutes each working day, which may be taken between 10am and 2pm and such time during which you are not scheduled for a booking. THE EMPLOYER will arrange the meal intervals to ensure that EMPLOYEES take their meal interval at different times where required.

 

  1. Employment Duties and Responsibilities

Your duties include those as are applicable and are usual or customary for a receptionist / administrative assistant, therapist, beautician, nail technician, salon employee and such reasonable and lawful duties as may be assigned to you from time to time by THE EMPLOYER.

Without derogating from the generality of this clause, you are required to:

  • Keep THE EMPLOYER’s customer list confidential and prevent any coping of the customer list and customer information.
  • Administer reception duties carefully and without negligence.
  • Adhere to THE EMPLOYER rules regarding proper housekeeping.
  • Conduct a monthly stock count of beauty and health products in THE EMPLOYER.
  • Replenish stock, which has been used in treatments or sold to customers, on a weekly
  • Ensure that your appearance is neat and groomed at all times when at work as per the dress code of THE EMPLOYER
  • Answer the telephone and register appointments in the appointment book and booking software.
  • Attend to the retail sales as and when required by THE EMPLOYER.
  • Dedicated retail sales (at least 9 consecutive hours), on a cash register or equivalent system will be required at least for one full day per working week, unless otherwise indicated by THE EMPLOYER.
  • Handle telephonic queries from clients and return client
  • Attend to general filing and
  • Be loyal to THE EMPLOYER and promote the business and reputation of THE EMPLOYER.
  • Immediately inform THE EMPLOYER of any changes to your circumstances such as change of address, qualifications
  • Take proper care of any of THE EMPLOYER’S property placed in your possession or custody from time to
  • When authorized and so directed, post photos taken at THE EMPLOYER’s place of work on THE EMPLOYER’s social media platforms or websites, and in accordance with the EMPLOYER’s marketing guidelines.
  • THE EMPLOYEE may not post pictures taken at THE EMPLOYERS place of work on other social media platforms and websites without the written approval by THE EMPLOYER.
  • Exercise the utmost good faith towards THE EMPLOYER both in carrying out your duties and in all your dealings with THE EMPLOYER.

 

  1. Codes, Procedures, rules and regulations

14.1      You shall conform to all codes, procedures, rules and regulations that have been or may be promulgated by THE EMPLOYER from time to time.

14.2      THE EMPLOYER reserves the right to amend any of its codes, procedures, rules and regulations subject to reasonable notice to you.

14.3      Copies of THE EMPLOYER’s codes, procedures, rules and regulations shall be accessible to you at THE EMPLOYER’s premises on request.

 

  1. Conflict of Interest and Extraneous part-time Employment

15.1      During the course of your Employment with THE EMPLOYER you may not enter into any extraneous employment or be engaged with any other business undertaking (“also known as moonlighting”) , without the prior written consent of THE EMPLOYER.

15.2      You are required to disclose and declare all outside business interest, which may be in conflict with the operation of THE EMPLOYER.

15.3 Failure to comply will items 15.1 & 15.2 constitutes an immediate dismissal that will include legal action by THE EMPLOYER to recover damages.

15.4 THE EMPLOYEE acknowledges herewith that the Confidentially and Restraint of Trade clauses will apply should they be dismissed based on items 15.1 & 15.2 notwithstanding the other clauses of this agreement.

 

  1. Confidentiality
    • During the period of Employment and subsequent thereto you shall not disclose directly or indirectly to any person, entity or business any trade secret or confidential information which you may receive or obtain in relation to THE EMPLOYER’S affairs or THE EMPLOYER’S customers or any marketing technique which is carried on or used by THE EMPLOYER.
    • You undertake to take all reasonable steps and precautions to prevent the unauthorised disclosure of confidential information through or by any other party.
    • You undertake not to use or apply, whether directly or indirectly, in whole or in part confidential information without the prior written consent of THE EMPLOYER other than in the course of your Employment with of or for the purpose of THE EMPLOYER.
    • You undertake, during the currency of this agreement or at any time after the termination thereof, whether for your benefit or that of another, not to make use of, avail yourself or derive any benefit or profit from such confidential information.
    • You agree that THE EMPLOYER’s customer list is an asset worth protecting and that you will not make any copies of THE EMPLOYER’s customer list on any form of media or device.
    • You agree to delete all customer contact information from all your devices and agree to destroy all printed and written customer contact information.
    • You agree not to contact any of THE EMPLOYER’s customers directly or indirectly for any reason.
    • If you are uncertain as to whether any information is confidential or is a trade secret, you shall in writing request a ruling from THE EMPLOYER. You undertake to abide by any ruling made in good faith by THE EMPLOYER.

 

  1. Restraint of Trade
    • After termination of THE EMPLOYEE’s Employment THE EMPLOYEE shall at no time represent himself/herself as being in any way connected with or interested in the business of the company unless such connection or interest has in fact been deliberately brought into existence between THE EMPLOYER and THE EMPLOYEE.
    • For a period of twenty-four (24) months after termination of your Employment with THE EMPLOYER for any reason, you may not be employed by, contracted to, associated with, engaged in or have any business or financial interest in any SALON, your own business or any organisation whose activities compete directly or indirectly with those of THE EMPLOYER and which is situated within a 15-kilometer radius (as the crow flies) of THE EMPLOYER’S premises.
    • You agree that the period of the Restraint of Trade will be automatically extended by the number of months that you were found to be in breach of the Confidentiality or Restraint of Trade stipulations of this contract. The number of months will be calculated from the day of the first notification sent to you by THE EMPLOYER to the last day when the breach was remedied by way of a mutual certified written agreement or a Court Order.
    • You agree to pay all legal fees associated with seeking a remedy should you violate any of the Confidentiality or Restraint of Trade stipulations of this contract.

 

  1. Medical Aid
    • A medical aid scheme is not available from THE EMPLOYER
    • You should obtain your own medical insurance.

 

  1. Pension/Provident Fund
    • It is the responsibility of THE EMPLOYEE to pay and select their own Pension Fund.
    • It is recommended that all permanent staff up to the age of 65 join a pension/provident fund.
    • The total contribution to the fund will vary from 5% to 15% of your Declared Pensionable Salary.
    • It is the responsibility of THE EMPLOYEE to obtain a Fund, THE EMPLOYER does not have any Pension or Provident Fund available.

 

 

 

 

 

 

 

  1. Remuneration
    • You will be paid a basic monthly salary
    • The total monthly company contributions will be as per the attached Proforma Pay slip / your latest Salary slip and include the following:
      • Skills Development Levy
      • Unemployment Insurance Fund
      • Provident / Pension Fund Contribution is Zero.
    • You will be required to register for Income Tax purposes.
    • You will be paid a commission on personal services which you conduct, VAT, once you have reached your basic remuneration target as detailed in THE EMPLOYEE Commission Policy.
    • The list of qualifying and non-qualifying retail products for commission will be revised from time to time at the discretion of THE EMPLOYER.
    • The commission percentage on the qualifying retail products will be revised from time to time at the discretion of THE EMPLOYER.
    • Your basic salary will, after legal deductions be deposited into a bank account of your choice on the last day of each month.
    • Commission earned during the month up to the salary cut-off date will, after legal deductions, be deposited by the 5th of the next month.
    • Your salary and any benefits which you may receive in terms of this agreement will be subject to taxation (SITE and PAYE) and to any other deductions (for example, but not limited to SDL and UIF) required by law from time to time.
    • You hereby agree that THE EMPLOYER may deduct from your remuneration any amount, which you might owe it from time to time.
    • You hereby agree that THE EMPLOYER may deduct any amount owed due to training provided by THE EMPLOYER should you resign, or your contract be terminated before the training payoff date (defined as 12 months from the date of training received).
    • In addition, you agree upon request and if necessary, to sign an Acknowledgement of Debt in respect of any debts due by you to THE EMPLOYER or damages in respect of losses resulting from your negligence.
    • Your basic salary will be reviewed annually between January and February, and any adjustments will be effective from the 1st day of March.

 

 

  1. Deductions
    • You hereby authorise THE EMPLOYER to deduct from your remuneration all amounts required by law or as agreed herein.
    • In that regard, you specifically authorise THE EMPLOYER to deduct the following from your remunerations:
      • Tax and unemployment insurance fund contributions (if applicable);
      • Pension fund contributions;
      • Medical aid contributions;
      • Training fees;
      • Union and Bargaining Council fees if THE EMPLOYEE elects to join;
      • Sick Leave Fund contributions if THE EMPLOYEE elects to join the fund;
      • Any loans obtained verbally or in writing from THE EMPLOYER;
      • Any other amount due and owing to THE EMPLOYER.

 

 

 

 

 

  1. Discretionary Performance Bonus
    • You may be paid an annual discretionary performance bonus, which will depend on both your performance and on the profits of THE EMPLOYER as determined at the financial year end for payment in December.
    • Discretionary performance bonus will be applied pro-rata if the period of Employment is less than 12 months in December and will only apply if the duration of Employment is longer than 8 months as calculated in December.
    • The criteria related to the payment of the Discretionary Bonus are shown below:

 

 

Criteria

Target for Year

Percentage (%) Weighting

1

Total Operating Income Target

Company OI Plan

10%

2

Personal Services Income Target

Services OI Plan

10%

3

Retail Income Target

Retail OI Plan

10%

4

Gross Margin Target

As per Financial Plan

10%

5

Net Profit Target

As per Financial Plan

20%

6

Individual Performance Rating

Overall Rating > 2

40%

 

Maximum Value of Discretionary Performance

Half of the monthly basic salary

 (one month)

100%

 

  • The payment of a bonus and the amount of any such bonus falls within the discretion of THE EMPLOYER. Neither this clause nor the payment of a bonus in any year may be construed to create an expectation on your part that a bonus will be paid each year.
  • Should you resign or your contract be terminated within two (2) months of the bonus being paid out to you, you will be liable to repay 80% of the bonus. Please refer to Section 34 for repayment options.

 

  1. Annual Leave
    • You will be entitled to take 15 consecutive days paid annual leave; allocated pro-rata per month.
    • Annual leave must be applied for upon at least 4 weeks prior written notice and must be approved in writing by THE EMPLOYER.
    • Although your annual leave may be split, it may not be accumulated or deferred in a given year without THE EMPLOYER’s prior written consent.
    • You will not be paid any monies in lieu of any leave to which you are entitled in terms of the provisions of this agreement, save at the termination of your services as required in law.
    • From time to time, it may become necessary for THE EMPLOYER to declare an annual leave day. Should this happen during your term of Employment, it will form part of your annual leave.

 

  1. Sick leave
    • You will be entitled to 30 working days paid sick leave during any period of 36 consecutive months of Employment. Paid sick leave may only be taken in the event that you are unfit for work by reason of sickness or injury.
    • During the 1st 6 months of Employment you will be entitled to one days paid sick leave for every 26 days worked.
    • Should you require to be absent from work for reasons of sickness or injury, you must either personally or through another person notify THE EMPLOYER immediately of this and also of when you expect to be able to return to work.
    • Absence due to illness on a Friday, Saturday or Sunday, or on a day before or after an off day or a Public Holiday and on a Public Holiday, must be supported by a valid medical certificate or else such absence will be treated as “Unpaid” Leave, or THE EMPLOYEE may elect to take such days as part of Annual Leave to cover such absence.
    • For every absence on sick leave of more than two (2) consecutive days or on more than two (2) occasions during an eight (8) week period, you will be obliged to furbish THE EMPLOYER with a medical certificate from a registered medical practitioner, stating the nature and duration of your illness before paid leave will be granted.
    • Should an employee subscribe to the Sick Leave Fund any paid leave days must be paid back to THE EMPLOYER by THE EMPLOYEE within 30 days of the last Sick Leave day. THE EMPLOYEE authorises THE EMPLOYER to deduct the value of the sick leave days, as calculated by THE EMPLOYER, from THE EMPLOYEE’s remuneration.
    • Subscription to the Sick Leave Fund does not entitle THE EMPLOYEE to additional paid leave days other than that stated in clause 24.1 and clause 24.2.

 

  1. Family Responsibility Leave
    • After the first four (4) months of Employment, you will be entitled to three (3) working days’ family responsibility leave on full pay in the following circumstances:
      • In the event of your child’s illness;
      • If you are a male Employee in the event of your child’s birth
      • In the event of the death of
        • Your spouse or partner;
        • Your parent, adoptive parent, grandparent, child, adopted child, grandchild or sibling, as the case may be;
      • THE EMPLOYER may, in its sole discretion, require you to furnish reasonable proof of the event above.
      • Family responsibility leave may not be accumulated or transferred to the following year.

 

  1. Maternity leave
    • The Female Employee is entitled to four (4) consecutive month’s unpaid maternity leave.
    • Maternity leave may commence at any time from 4 weeks before the expected date of birth or on a date from which a medical practitioner certifies that it is necessary for your health or that of the unborn child.
    • Application for maternity leave should be made in writing at least 4 weeks before you intend to commence maternity leave. You should also notify THE EMPLOYER of the date on which you intend to return to work after maternity leave.

 

  1. Dress code
    • All the staff of THE EMPLOYER is required to wear THE EMPLOYER’s prescribed uniform while at work. THE EMPLOYEE herewith authorises THE EMPLOYER to deduct the cost of any required uniforms from the remuneration as and when required by THE EMPLOYER.
    • Staff must ensure that they look neat and well-groomed when at work.

 

  1. Termination of Employment
    • During your probationary period you or THE EMPLOYER will be entitled to terminate this contract of Employment on two (2) weeks written notice given to the other party.
    • After the probationary period you or THE EMPLOYER will be entitled to terminate this contract on not less than one (1) full calendar month’s written notice given to the other party.
    • Notwithstanding anything to the contrary, this agreement may be summarily terminated on any grounds recognised in law as sufficient.

 

 

 

  1. Training
    • During your Employment with THE EMPLOYER you may be permitted or required to attend and successfully complete training courses approved by THE EMPLOYER.
    • THE EMPLOYER will bear the cost of courses it requires you to attend and may, at its discretion, bear the costs of other courses.
    • If your Employment is terminated or you resign within twelve (12) months of you completing a training course, the costs of the course shall be repayable by you to THE EMPLOYER. THE EMPLOYEE herewith authorises THE EMPLOYER to deduct the value of the training course from the remuneration or to recover it from a debit order.
    • You are required to report to your place of work immediate before and after any training session, unless an alternative arrangement is agreed to by your EMPLOYER.

 

  1. Severance or Retrenchment Pay
    • On termination of Employment due to retrenchment the following will apply:
      • Twenty-four (24) hours’ remuneration or basic salary or wages if THE EMPLOYEE has been employed for a period of one month or less; thereafter;
      • Five (5) days’ remuneration or basic salary or wages for each completed year of service or part thereof.

 

  1. Grievance Procedure
    • Should a grievance arise during your Employment are required to notify THE EMPLOYER in writing.
    • Unreported grievances will not be considered a valid reason for resignation.
      • THE EMPLOYER is required to respond to your notification within 14 days
      • 30 Days after the acceptance and of the grievance notification by THE EMPLOYER and after a process of investigation, a resolution will be provided to THE EMPLOYEE, unless additional time is required, and THE EMPLOYEE is notified of the additional time required.

 

  1. Company Policies
    • Company policies are revised from time to time and new ones introduced.
    • THE EMPLOYEE agrees to adhere to the stipulations of the policies.

 

  1. General
    • THE EMPLOYEE accepts that, subject to proper consultation with him, the terms and conditions of Employment may be amended from time to time.
    • Without derogating from the generality of clause 7,8 and 9 (above) THE EMPLOYEE accepts that during “Peak season” the day which you have off work in a given week may have to be taken at a different time in the week, depending on customer bookings and work demands.
    • No indulgence granted to you by THE EMPLOYER at any time in regard to the carrying out of any of your obligations on any one occasion shall prejudice or constitute a waiver of THE EMPLOYER’S rights under this employment contract; accordingly, THE EMPLOYER shall not be precluded, as a consequence of granting such indulgence, from enforcing that obligation against you on any other occasion.

 

  1. Loans / Money owed to THE EMPLOYER
    • You hereby agree that THE EMPLOYER may deduct a monthly repayment amount on your loans as set by THE EMPLOYER while you are in the Employment of the EMPLOYER.
    • You hereby agree that should you resign or your contract be terminated that the full outstanding amount for all your loans and all other monies owed to THE EMPLOYER will be deducted from your banking account and/or against your new salary at your new Employer by direct debit. You herewith authorise THE EMPLOYER to make arrangements with your bank and/or your new Employer to deduct the money due with two instalments, 30 days apart.
    • You agree to pay interest for the entire period that the monies are outstanding at a rate of 32% per annum after the termination of your contract.
    • You agree to pay all legal fees that might be incurred to recover the loans and other monies owed to THE EMPLOYER.
    • You further authorise THE EMPLOYER to deduct all other monies due to THE EMPLOYER upon termination of your contract on the same bases as in 34.1 to 34.4.

 

 

Kindly retain a copy of this contract for your own records, initial all pages and sign the original hereof by no later than 05 January 2022 in order to signify your acceptance of the conditions of your Employment.

 

We look forward to you accepting our offer and joining our team.  We wish you a fulfilled association with Sassy Style Beauty (Pty) Ltd.

 

Yours sincerely,

 

On behalf of THE EMPLOYER, Sassy Style Beauty (Pty) Ltd

 

Grievance Procedure

    • Should a grievance arise during your Employment are required to notify THE EMPLOYER in writing.
    • Unreported grievances will not be considered a valid reason for resignation.
      • THE EMPLOYER is required to respond to your notification within 14 days
      • 30 Days after the acceptance and of the grievance notification by THE EMPLOYER and after a process of investigation, a resolution will be provided to THE EMPLOYEE, unless additional time is required, and THE EMPLOYEE is notified of the additional time required.

Company Policies

    • Company policies are revised from time to time and new ones introduced.
    • THE EMPLOYEE agrees to adhere to the stipulations of the policies.

 

 

Purpose

Our Workplace Visitors policy outlines our rules for receiving visitors at our premises. We want to ensure that visitors will not:

  • Pose threats to our premises and property
  • Compromise our systems and data
  • Pose a threat to our clients
  • Distract employees from their work
  • Be exposed to danger

Scope

This policy applies to all employees. “Workplace visitors” may refer to employees’ friends and family (referred to as personal visitors) contractors, external vendors, stakeholders and the public.

Policy elements

The following rules apply to all kinds of visitors:

  • Visitors mustbe greeted by the receptionist or any other available staff to determine the validity of the visit and if the visitor requires assistance
  • Employees must always tend to their visitors while they are inside our premises.
  • Our internet usage, data protection and, confidentiality policies temporarily cover our visitors while they are on company premises. They must not misuse our internet connection, disclose confidential information or take photographs of restricted areas. If they don’t conform, they may be escorted out or face prosecution if appropriate.
  • Personal Visitors are not allowed in any of our restricted areas which include the kitchen, reception area, office & treatment rooms.

Visitors are allowed during working hours. After-hours visitors must have written authorization from the owners.

What is the policy for personal visitors in the workplace?

  • As a general rule, employees may not allow access to our building to unauthorised personal visitors.
  • We can make exceptions on a case-by-case basis. Employees may bring visitors to company events or after obtaining authorization from the owners.
  • To avoid confusion or misunderstanding, authorization should be in writing. The owners may also give verbal authorization, when appropriate, but must also inform reception.

Common areas, like the open salon area, are open to visitors. We advise our employees to only permit visitors in those areas for a short time and for specific reasons. Employees are responsible for accompanying any of their underage visitors at all times.

Contractors and service vendors

Contractors, suppliers and service vendors, like IT technicians and plumbers, can enter our premises only to complete their job duties. Front-desk employees are responsible for providing contractors and vendors with badges and for instructing them to wear those badges at all times on our premises.

Other kinds of visitors

Our company may occasionally accept the following types of visitors:

  • Students
  • Investors
  • Customers
  • Job candidates
  • Business partners

Those visitors should receive written authorization from The Owners before entering our premises. They should always be accompanied by an employee while on company property.

Solicitation

In accordance with our non-solicitation policy, visitors must not try to proselytize (covert/influence/convert) employees, gather donations or request participation in activities while on our premises. Any visitors who violate this policy may be escorted out.

Deliveries

Anyone who delivers orders, mail or packages for employees should remain at the salons reception or gate. Front office employees/ receptionists are responsible for notifying the employee who expects the delivery. If that employee is unable to receive their order, front office employees may accept the order on the employee’s behalf upon request.

Dangerous or restricted areas

Employees may not bring or accept visitors in areas where there are dangerous machines or chemicals, confidential records or sensitive equipment.

Representatives of regulatory bodies and stakeholders (e.g. investors) may be exempted, if they have received official authorization from the ownrs. In these cases, employees should provide visitors with the necessary badges and protective equipment to enter the premises when needed.

Unauthorized visitors

Staff who spot unauthorized visitors may ask them to leave. Visitors who misbehave (e.g. engage in hate speech, cause disruption or steal property) will be asked to leave and prosecuted if appropriate.

Employees who spot unauthorized visitors may refer them to reception, a manager, assistant manager or the owners.

Disciplinary Action

Employees who violate this policy may face disciplinary consequences in proportion to their violation. HR will determine how serious an employee’s offense is and take the appropriate action:

  • For minor violations (e.g. bringing in personal visitors without authorization), employees may only receive verbal reprimands.
  • For more serious violations (e.g. bringing in unauthorized visitors who, infringe on intellectual property, or any of the confidentiality rules of the company, or  rob or damage company property), employees may face severe disciplinary actions up to and including termination.

 

Purpose

Our Internet Usage Policy outlines our rules for using company provided internet and related to the following:

  • Keeping internal systems and data safe
  • Employee usage of the internet
  • Client Usage of the internet

Scope

This policy applies to all employees and clients.

Employees

  • Employees may only use the Sassy Style Guest internet for work-related searches and purposes.
  • Social media activities should be limited to lunch times.
  • Excessive usage will cause employees to be blocked from the internet.
  • Employees may only give out the Guest internet password to Sassy Style clients and, to no other individuals or organisations.

Clients

  • Sassy Style clients may only use the Guest internet account.
  • Excessive usage will cause clients to be blocked from the internet.

Disciplinary Action

Employees who violate this policy may face disciplinary consequences in proportion to their violation. HR will determine how serious an employee’s offence is and take the appropriate action:

  • For minor violations (e.g. bringing in personal visitors without authorization), employees may only receive verbal reprimands.
  • For more serious violations (e.g. bringing in unauthorized visitors who, infringe on intellectual property, or any of the confidentiality rules of the company), employees may face severe disciplinary actions up to and including termination.

 

Purpose

Our Staff Personal Services & Discount Policy outlines our rules for receiving discounts on services provided to you by other employees and includes the following:

  • Nail & Hair Treatments
  • Other Treatments
  • Product Discounts

Scope

This policy applies to all employees.

Free Services

  • An employee will have the privilege to receive one (1) free service per month.
  • Only the following will be considered a Free Service:
    • Set of Nails / Nail Overlay or,
    • A Wash, Cut and Blow.
  • Only one (1) of the above will be free per month. Thus choose one (1) of the two items.
  • Should an employee want both of the services (nails & hair) above then the most expensive service will be given at a 20% discount.
  • The Free Service may not be substituted with other treatments.
  • No other services will qualify as a Free Service.
  • Commission is not payable on Free Services.

Additional Nail / Hair Items

  • All additional nail items or hair services will be paid by the employee and a discount of 20% will apply.
  • Additional nail or hair treatments bookings per month will be limited to one (1) and will be given at a 20% discount.
  • Additional items may be refused by the Owner, as authorisation will only be given at a time that is appropriate and pre-agreed, and subject to the “Customer Comes First Principle“

Other Services

  • Should an employee wish to receive a service over and above the nail or hair treatment, a 10% to 20% discount will apply. However, the Owner will make the final decision on the discount that will be applicable to the specific treatment and if the services are allowed.
  • Second and third treatments will not attract any discount.

Authorisation & Booking

  • Free services must be pre-arranged with and, pre-approved by the Owner.
  • Only services approved by the owner will be allowed.
  • Free services may only be performed on Mondays, Tuesdays and some Wednesdays at the sole discretion of the Owner.
  • Should a Monday, Tuesday or any other day be deemed a busy seasonal day then employee personal treatments will not be allowed.
  • Free services and or paid services may not be booked for longer than a 90-minute session on any given day.  This includes days when the employee is on duty and also on days off.

“Customer Comes First Principle”

  • Customers / Clients will always be given first priority for bookings and booking timeslots.
  • Employee personal bookings will be moved, postponed and cancelled to accommodate client requests even if the employee is currently busy with the personal treatment.
  • Employee personal treatments in progress MUST be stopped to accommodate clients calling in or walking in for a scheduled or unscheduled treatment.

Marketing / Training and Employee Personal Services

  • All Employees consent for photos and videos to be used for marketing purposes of the services that are provided to them.
  • Additional services may be performed on employees, with their consent, from time to time for marketing and training purposes.
  • It will be at the Owner’s discretion to select the employees for such events. 
  • Personal services and marketing events might be combined from time to time at the discretion of the Owner.

Product Discounts

  • All product discounts must be pre-approved by the Owner.
  • Product discounts will only be allowed for own use, and as gifts for direct family members.
  • Product discounts vary by brand and, are at the sole discretion of the Owner.
  • The following discounts apply, but may be changed by the Owner:
    • HANNON – Less 20%
    • Essel products – Less 5%
  • No commission is earned on employee discounted products.
  • Discounts are calculated on the regular price of the product and not on the sale price.
  • The total value of employee discounted products is limited to R 800 per month and R 5000 per year, subject to the discretion of the Owner.
  • The sale will be registered under the employee’s name, but the line items will be against the Owners name.
  • No reselling of any of the products is allowed.

Disciplinary Action

Employees who violate this policy may face disciplinary consequences in proportion to their violation. HR will determine how serious an employee’s offence is and take the appropriate action:

  • For minor violations, employees may only receive verbal reprimands.
  • For more serious violations (e.g. booking personal services without the Owners knowledge), employees may face severe disciplinary actions up to and including termination.